Contact
To reduce processing time and to assist you more efficiently, please select in advance the type of enquiry you have.General Enquiries
(Delivery times, orders, spare parts, product enquiries, praise & feedback, etc.)Or call us at the following number: 03675 / 8972 - 42
Repairs / Complaints
(Repair options, enquiries about the status of returned items, etc.)Please call us at the following number: 03675 / 8972 - 18
Technical Issue
(Malfunctions of locomotives, rolling stock, track, digital systems, etc.)Enquiries regarding PIKO SmartControlwlan / PIKO SmartControllight / PIKO SmartControl®
Before contacting us, please also consult our help pages (PIKO SmartControlwlan) / help pages (PIKO SmartControllight) / help pages (PIKO SmartControl®). If you cannot find an answer to your question there, please use the form below.Before contacting us, you can check whether you may be able to solve the problem yourself by following the steps in this PDF checklist.
Enquiries regarding the PIKO Measuring Car / Analyst
Before contacting us, please also consult our help pages (Measuring Car) / help pages (Analyst). If you cannot find an answer to your question there, please use the form below.
Your New Item Suggestion
(Your opinion matters! Which model is still missing from the PIKO range?)Technical Hotline
For technical questions regarding PIKO products, you can reach our technical hotline.
Before contacting us, you can check whether you may be able to solve the problem yourself by following the steps in this PDF checklist.
| Tuesdays Thursdays | from 4 pm to 6 pm from 4 pm to 6 pm |  |
| at 03675 / 8972 - 55. | ||
You can also send us a fax at 03675 / 8972 - 50 or write us an
e-mail at hotline@piko.de!
Or write us a letter:
PIKO Spielwaren GmbH
Lutherstraße 30
96515 Sonneberg
Germany