Cancellation right for consumers

Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on on which you, or a representative of yours (a third party who is not the carrier), have / has taken, possession of the goods.

To exercise your right of cancellation, you must notify us

by a clear statement (eg a by postal mail, fax, e-mail or our withdrwal form on www.piko-shop.de), and inform us about your decision to withdraw from this contract. You can also use the attached PIKO withdrawal form, but it is not obligatory. You can use the PIKO withdrawal form on our website [withdrawal form] to electronically fill in and submit your withdrawal or use any other unequivocal statement. If you send us your cancellation via the online withdrawal form, we will promptly send you a confirmation of the receipt of your withdrawal to you (by e-mail) In order to meet the revocation deadline it is sufficient for you to send the message about the exercise of the withdrawal before the withdrawal deadline.

Consequences of cancellation
If you withdraw from this contract, we have to repay you all the payments that we have received from you, including delivery costs, promptly and at the latest within fourteen days from the date on which the notice of your cancellation of this contract is received by us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In any case, you will never be charged with fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever happens first. You have to return or to hand over the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract . The deadline is met if you send back the goods before the end of the period of fourteen days. You bear the direct cost of returning the goods. Please note that depending on the package bulky goods service charges may apply on select items. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling of them to ascertain the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely for contracts

• for the delivery of audio or video recordings or computer software in a sealed package, if the seal is removed after delivery.

• for digital content (e.g., software licenses) not supplied on a physical medium, if we have begun performance of the contract after you expressly agreed that we would begin performance before the end of the withdrawal period, and you simultaneously acknowledged that you are aware that by giving your consent, you lose your right of withdrawal.

Cancellation policy for services (repairs or e.g. installation of decoder / interior lighting)

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must send us

PIKO Spielwaren GmbH
Lutherstr. 30
96515 Sonneberg
Germany
Tel: 03675/8972-42
Fax: 03675/8972-50
E-Mail: Webshop@piko.de

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can also use the attached PIKO withdrawal form, but it is not obligatory. You can use the PIKO withdrawal form on our website [withdrawal form] to electronically fill in and submit your withdrawal or use any other unequivocal statement. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.Consequences of withdrawalIf you withdraw from this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount that corresponds to the proportion of the services already provided up to the time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

End of the cancellation policy