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Cancellation right for consumers

Cancellation policy

Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on on which you, or a representative of yours (a third party who is not the carrier), have / has taken, possession of the goods.

To exercise your right of cancellation, you must notify us
PIKO Spielwaren GmbH
Lutherstrasse 30
96515 Sonneberg
Phone: 0049 (0) 3675/8972-42
Fax: 0049 (0) 03675/8972-50

by a clear statement (eg a by postal mail, fax, e-mail or our withdrwal form on, and inform us about your decision to withdraw from this contract. You can also use the attached PIKO withdrawal form, but it is not obligatory. You can use the PIKO withdrawal form on our website [withdrawal form] to electronically fill in and submit your withdrawal or use any other unequivocal statement. If you send us your cancellation via the online withdrawal form, we will promptly send you a confirmation of the receipt of your withdrawal to you (by e-mail) In order to meet the revocation deadline it is sufficient for you to send the message about the exercise of the withdrawal before the withdrawal deadline.

Consequences of cancellation

If you withdraw from this contract, we have to repay you all the payments that we have received from you, including delivery costs, promptly and at the latest within fourteen days from the date on which the notice of your cancellation of this contract is received by us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In any case, you will never be charged with fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever happens first. You have to return or to hand over the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract . The deadline is met if you send back the goods before the end of the period of fourteen days. You bear the direct cost of returning the goods. Please note that depending on the package bulky goods service charges may apply on select items. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling of them to ascertain the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of revocation does not apply to contracts


-  about the delivery of goods that are not prefabricated and for whose fabrication require an individual selection of the customer or goods which are clearly customized for the personal needs of the customer.  

The right of revocation expires prematurely for contracts

-  about the delivery of sound or video content or computer software in a sealed packaging, if the sealing is broken after delivery.  

End of the cancellation policy