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To shorten the processing time and to help you more precisely, we ask you to pre-select which type of question you are submitting.

General questions

(delivery times, orders, spare parts, item features, praise and criticism and so on)

Technical problem

(problems with locos, cars, tracks, digital system etc.)

Request concerning the PIKO SmartControl® system

(Please use our help pages first. If you do not find the answer(s) to your request there, please use our following form)


Technical hotline

For technical question concerning PIKO items you can reach our hotline:

Tuesdays 16 to 18 o'clock
Thursdays 16 to 18 o'clock

03675 / 8972 - 42. (German speaking)

You may also send us a fax 03675 / 8972 - 50  or write us an email to!

Or write us a letter:

PIKO Spielwaren GmbH
Lutherstraße 30
96515 Sonneberg