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General terms and conditions of the web shop of PIKO Spielwaren GmbH

Overview of the general terms and conditions

  1. Scope of application
  2. Contractual partners
  3. Offer and conclusion of contract
  4. Cancellation right for consumers
  5. Prices and delivery costs
  6. Delivery
  7. Payment
  8. Reservation of property
  9. Warranty
  10. ODR Platform

General terms and conditions

(The following GTC contain also statutory information about your rights according to the regulations on contracts in distance marketing and in electronic business transactions.)


  1. Scope of application
    For all deliveries from the web shop of PIKO Spielwaren GmbH (hereinafter: PIKO Spielwaren GmbH) to consumers (§ 13 BGB), these general terms and conditions (GTC) apply.
  2. Contractual partners
    The purchase contract is made with: PIKO Spielwaren GmbH, Owner: Dr. René F. Wilfer, Lutherstraße 30, 96515 Sonneberg, Register court: Jena HRB 302615.
    You may contact our customer service for questions, complaints and objections Mon - Thu 8:00 a.m. to 5:00 p.m. and Fri 8:00 a.m. to 2:00 p.m. under telephone number +49(0)3675/897242 as well as per e-mail at
  3. Offer and conclusion of contract
    3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but is only to be regarded as an invitation to order. Errors excepted.

    3.2 By clicking on the order button in the last step of the ordering process, you submit a binding order of the goods contained in the shopping basket. Your order represents an offer to PIKO to enter into a contract of sale, if you place an order to PIKO, we will send you an e-mail confirming the receipt of your order and its details (acknowledgment of receipt). This acknowledgment does not constitute acceptance of your offer, but is only to inform you that your order is received. A purchase contract is only concluded when we ship the product to you and confirm the shipment to you via a second e-mail (Versandmitteilung = acknowledgment of delivery).
  4. Cancellation right for consumers

    Cancellation policy

    Cancellation right

    You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on on which you, or a representative of yours (a third party who is not the carrier), have / has taken, possession of the goods.

    To exercise your right of cancellation, you must notify us

    PIKO Spielwaren GmbH
    Lutherstrasse 30
    96515 Sonneberg
    Phone: 0049 (0) 3675/8972-42
    Fax: 0049 (0) 03675/8972-50

    by a clear statement (eg a by postal mail, fax, e-mail or our withdrwal form on, and inform us about your decision to withdraw from this contract. You can also use the attached PIKO withdrawal form, but it is not obligatory. You can use the PIKO withdrawal form on our website [withdrawal form] to electronically fill in and submit your withdrawal or use any other unequivocal statement. If you send us your cancellation via the online withdrawal form, we will promptly send you a confirmation of the receipt of your withdrawal to you (by e-mail) In order to meet the revocation deadline it is sufficient for you to send the message about the exercise of the withdrawal before the withdrawal deadline.

    Consequences of cancellation

    If you withdraw from this contract, we have to repay you all the payments that we have received from you, including delivery costs, promptly and at the latest within fourteen days from the date on which the notice of your cancellation of this contract is received by us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise. In any case, you will never be charged with fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever happens first. You have to return or to hand over the goods to us promptly and in any event not later than fourteen days from the date on which you notify us of the cancellation of this contract . The deadline is met if you send back the goods before the end of the period of fourteen days. You bear the direct cost of returning the goods. Please note that depending on the package bulky goods service charges may apply on select items. You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling of them to ascertain the nature, characteristics and functioning of the goods.

    Exclusion or premature termination of the right of withdrawal

    The right of revocation does not apply to contracts


    -  about the delivery of goods that are not prefabricated and for whose fabrication require an individual selection of the customer or goods which are clearly customized for the personal needs of the customer.  

    The right of revocation expires prematurely for contracts

    -  about the delivery of sound or video content or computer software in a sealed packaging, if the sealing is broken after delivery.  

    End of the cancellation policy

  5. Prices and delivery costs
    5.1 The prices stated on the product sites contain the statutory value-added tax and other price components.

    5.2 In addition to the stated prices, we charge a postage and packaging fee for the delivery. For details, see the list / chart below. The delivery costs are communicated again clearly in the shopping basket system and on the order page.
  6. Delivery
    6.1 Delivery is only possible in the countries listed below with the corresponding carrier.

    6.2 The delivery time to your country can be found in the following table. If there are any delays in delivery we will notify you of course. With shipping the goods you will receive a shipping confirmation e-mail.

    Country Delivery Time Carrier Shipping Costs
    Austria 2-4 Days GLS 7,50 €*
    Belgium 2-4 Days GLS 7,50 €*
    Bulgaria 6-8 Days DHL 30,00 €*
    Croatia 6-8 Days DHL 25,00 €*
    Czech Republic 3-5 Days GLS 11,00 €*
    Denmark 3-5 Days GLS 7,50 €*
    Estonia 6-8 Days GLS 18,00 €*
    Finland 4-6 Days GLS 33,00 €*
    France (Mainland)** 3-5 Days GLS 15,00 €*
    Germany 1-3 Days DHL / GLS 5,65 €*
    Great Britain
    3-5 Days GLS 20,00 €*
    Hungary 3-5 Days GLS 18,00 €*
    Ireland 4-6 Days GLS 25,00 €*
    Italy 3-5 Days GLS 16,00 €*
    Latvia 6-8 Days GLS 18,00 €*
    Lithuania 6-8 Days GLS 18,00 €*
    Luxembourg 2-4 Days GLS 7,50 €*
    Netherlands 2-4 Days GLS 7,50 €*
    Poland 3-5 Days GLS 10,00 €*
    Portugal (Mainland)** 5-7 Days GLS 25,00 €*
    Romania 4-6 Days GLS 25,00 €*
    Slovakia 4-6 Days GLS 25,00 €*
    Slovenia 4-6 Days GLS 15,00 €*
    Spain (Mainland)** 5-7 Days GLS 25,00 €*
    Sweden 3-5 Days GLS 20,00 €*

    ** No delivery to: Corsica, Azores, Madeira, Balearic Islands, Canary Islands, Melilla, Ceuta

    6.3 Due to logistical reasons, it is only possible for us to deliver in full packages. This mainly concerns the tracks in the scales H0 and G. The packing unit (VE) is clearly visible at the respective articles. Thank you for your understanding.

    6.4 Shipping is not possible to another country than the one specified in the billing address. For security we do not take orders with shipping and billing addresses in different countries. Thank you for your understanding. Thank you for your understanding.

  7. Payment
    7.1 Unless otherwise agreed, the payment is made by cash in advance, by credit card or via the payment processing system “PayPal”. Your credit card or PayPal account is debited when the ordering process is completed.

    7.2 In case of advance payment, we will tell you our bank account details in the order confirmation and we will deliver the goods after receipt of payment.

    7.3 The right to set off is only given, if your counterclaims have been legally established as final or if they are uncontested or if they have been accepted by us in writing.

    7.4 You may only exercise a right of retention as far as the claims result from the same contractual relationship.
  8. Reservation of property
    The merchandise remains our property until full payment.
  9. Warranty
    The Warranty is provided according to the statutory regulations. For all defects which occur during the statutory warranty period of two years upon delivery, you have the
    statutory right to supplementary performance (at your choice: correction of the defect or delivery of a new product) and – when the statutory conditions are met – the statutory rights of reduction or withdrawal and also to compensation for damages.

  10. ODR Platform / Alternative Dispute Resolution
    The European Commission provides an online dispute resolution platform (ODR), which can be found at We are not obligated to participate in a dispute resolution procedure before a consumer-enforcement agency and are generally not willing to do so.

** Lizenzvereinbarung für PIKO Software Nutzung

Diese Lizenzvereinbarung ist eine rechtlich bindende Vereinbarung zwischen Ihnen und der PIKO Spielwaren GmbH.

Sie bezieht sich auf Software, die auf dieser Internetseite heruntergeladen werden kann.

Mit dem Herunterladen und/oder der Nutzung dieser Software akzeptieren Sie diese Lizenzvereinbarung. Wenn Sie dieser Lizenzvereinbarung nicht zustimmen, haben Sie keinerlei Rechte an der Software und müssen umgehend sämtliche bereits heruntergeladenen Teile der Software löschen.

1. Lizenzgewährung
PIKO Spielwaren GmbH gewährt Ihnen das nicht übertragbare, eingeschränkte, nicht exklusive Recht, die Software ausschließlich für Ihren persönlichen Gebrauch zu nutzen. Es ist Ihnen gestattet, die Software in einen RAM Speicher zu laden oder auf einer Festplatte oder einem anderen Speichermedium in einem Computer, Hardwareprodukt oder mobilen Gerät zu installieren.

Durch die Benutzung der Software erlangen Sie keinerlei Eigentumsrecht, Urheberrecht oder andere Recht an der Software. Der Inhalt ist lizenziert, nicht verkauft.

2. Verbotene Nutzung
Weder Sie noch Dritte nach Ihrer Anweisung dürfen die Software an Dritte lizenzieren, kopieren, reproduzieren, übertragen, leihen, verkaufen, leasen, in einer pay-per-play Basis anbieten, gegen Bezahlung oder anderer Vergütung verteilen oder anderweitig kommerziell nutzen oder weitergeben.

3. Urheberrechte
Sie erkennen an, dass alle Urheberrechte an der Software bei PIKO Spielwaren GmbG liegen und dort verbleiben. Sie werden die Rechte an der Software weder aktiv noch durch Unterlassung beeinträchtigen oder schmälern. Sie können von PIKO Spielwaren GmbH verantwortlich gemacht werden für jegliche Verletzung am Urheberrecht des Inhalts.

4. Keine Garantien
PIKO Spielwaren GmbH stellt die Software "wie gesehen" bereit und schließt jegliche Garantie, soweit gesetzlich erlaubt, aus. Insbesondere wird keine Garantie dafür übernommen, dass der Inhalt eine bestimmte Qualität besitzt oder für einen bestimmten Zweck geeignet ist. PIKO Spielwaren GmbH garantiert nicht, dass die Ausführung der Software ohne Unterbrechungen, fehlerfrei oder virusfrei läuft und Ihren speziellen Anforderungen entspricht. Es ist möglich, dass Sie andere Rechte haben, die je nach Gesetzgebung variieren können.


5. Haftungsausschluss
PIKO Spielwaren GmbH kann nicht haftbar gemacht werden für jegliche Schäden, die direkt oder indirekt mit der Software oder Teilen davon in Verbindung stehen. Haftung durch PIKO Spielwaren GmbH wird nur dann und auch nur in dem Umfang übernommen, indem sie sich gesetzlich nicht ausschließen lässt. Keinesfalls kann PIKO Spielwaren GmbH haftbar gemacht werden für Schäden des Geschäfts, der Daten, des Profits, des Vermögens oder anderer besonderer indirekter ökonomischer Schäden.

6. Allgemeines
Sie dürfen keine Rechte, die Ihnen in Rahmen dieser Lizenz übertragen worden sind, an Dritte weitergeben oder Dritten gewähren.
PIKO Spielwaren GmbH ist nicht verpflichtet, Ihnen Gewährleistung, technische Unterstützung oder Upgrades für die Software bereit zu stellen.
Sie stimmen zu, alle zutreffenden Einfuhr- und Ausfuhrbeschränkungen einzuhalten und erkennen an, dass Sie alleine verantwortlich sind, alle notwendigen Lizenzen zum Export, Re-Export, Transfer oder Import des Inhalts zu erlangen.
Im Falle, dass diese Lizenzvereinbarung oder ein beliebiger Teil dieser Lizenzvereinbarung sich als illegal oder nicht durchsetzbar erweist, bleiben die anderen Teile und der Rest dieser Lizenzvereinbarung davon unberührt und weiterhin gültig.